Can they find what they need in under ten seconds? Can they navigate when they're scared, overwhelmed, or in a hurry? Can they contact support without leaving a trail?
Those are the questions I'm designing for. The visual tone matters too, but if the site doesn't work, nothing else does.
Most projects here don't start with a formal audit. They start with a conversation about what's working, what isn't, and what you actually need. From there, it might be a Get Shit Done Day to clear something specific, an accessibility audit to understand where things stand, or a more substantial website or branding project where we can fix the messaging and positioning at the same time.
If your current site is owned by someone else, or you've been left in a difficult spot by a prior developer, that's worth talking through too. Everything I build is made for your team to own, update, and grow with. Retainer support is available if you need ongoing help without starting from scratch each time.
Sites like yours are incredibly important for people experiencing difficulty, and sometimes danger. There are numerous methods to go into making a safe site.
Some of what this looks like in practice:
If you've inherited a site with accessibility overlays, autoplay video, or aggressive popups, we'll talk about those too. Overlays aren't accessibility, and crisis-state users don't need surprises.
I approach every project as a UX problem first. For this kind of work, that means thinking hard about how people move through the site, where the most important content lives, and how easy it is to get in touch, before I touch colour palettes. What does someone in crisis need to find in the first few seconds? Where does the help line live? What happens when they hit the contact form?
From there, I layer in accessibility: quick-exit, privacy-respecting analytics, and careful choices about what data you collect and how. And then the brand. For organisations like yours, it does two jobs: it needs to feel safe and accessible for the people you serve, and credible and compelling for the people funding the work. I design for both.
Hi, I'm Shannon, your Inclusive Design Partner who is on a mission to make beautiful websites that work for everyone
I've been running my practice for over three years, working with organisations including the Domestic Violence Crisis Service, Stop Tech Abuse, and The Kids Cancer Project. I take the responsibility that comes with this work seriously.
I've also helped organisations regain control of their sites after difficult situations with prior developers. Everything I build is yours to own, update, and grow with.
If you're looking for someone who won't rush or flatten the gravity of your work, we should talk 💙
Most projects here don't start with a formal audit. They start with a conversation about what's working, what isn't, and what you actually need. From there, it might be a Get Shit Done Day to clear something specific, an accessibility audit to understand where things stand, or a more substantial website or branding project where we can fix the messaging and positioning at the same time.
If your current site is owned by someone else, or you've been left in a difficult spot by a prior developer, that's worth talking through too. Everything I build is made for your team to own, update, and grow with. Retainer support is available if you need ongoing help without starting from scratch each time.
Imagine what you could do with a website that's actually built for it! Let's talk 💙
