70% of online shoppers abandon their carts because of poor UX1

You have less than one minute to grab someone's attention, let's make it count!

An illustration of Shannon pushing a shopping cart with a women in it, both have a lot of shopping bags.

Have you ever wished that your website

  • Helped you make more sales πŸ›οΈ
  • Attracted customers that kept coming back
  • Was ready to go for the next major sale (one is always around the corner!)
Yes, tell me how!

Let's look at some stats πŸ‘€

You deserve to have a website that assists you with your business goals, not hinder them.

Only 1% of users say e-commerce websites meet their expectations on every visit2

Every $1 spent on UX returns $1003

Read that again. Shocking, but true! πŸ€‘

So, what is the solution?

A check out of your check out! πŸ•΅οΈ

Phew, what a mouthful!

My checkout audits look at the whole process of purchasing a product on your website from homepage to cart and catch anything and everything that may be getting in the way of you making those sales.

Let's make your website the effective salesperson it can be!

How does a checkout audit work?

We pick our focus

My audits review a selection of products to ensure a wide range of feedback.

In the pre-audit questionnaire, I recommend that you specify 1-2 products to ensure they're included.

Jumping right in

Starting from the homepage I will thoroughly inspect how people navigate to your products, selecting a product and the complete add to cart experience. If your website has a search functionality and filtering these will also be reviewed.

Please note that I will not be purchasing any products.

Receiving your audit

You will receive your audit within two weeks that includes:

  • A recorded video with specific detailed feedback
  • A checklist action plan with priority and effort indication

You want to feel prepared for your next sale!

Sales are important for online retailers and can lead to an influx of potential customers. An audit makes sure you can fully capitalise on those extra eyes!

Let's get your website in tip-top shape for the next one

Sales Countdown Timer
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Shannon is able to approach information from many different lenses and provides recommendations that go beyond simple usability of products. It is this holistic approach to everything that makes Shannon’s work so much more valuable.”

Brendan Sharman
Creative Director, JTB Studios

Blue outlined quotation mark icon

Shannon is able to approach information from many different lenses and provides recommendations that go beyond simple usability of products. It is this holistic approach to everything that makes Shannon’s work so much more valuable.”

Brendan Sharman
Creative Director, JTB Studios

Who am I?

Howdy, I'm Shannon an Experience Designer who has been making websites better for over eight years.

I've helped numerous companies of all sizes improve their digital presence and accessibility, and I know what it takes to make a great e-commerce site.

I cannot wait to help you uncover your website's full potential!

What will you receive?

You will receive oodles of value!Β An audit from me will be chock full of helpful tips on improvements to increase conversion.

  • A recorded video with detailed specific feedback
  • Free to download and rewatch whenever you need
  • In depth onboarding questionnaire
  • Action based checklist to tackle those improvements

Take the first step to increasing conversions

You deserve to have a website that assists you with your business goals, not hinder them. Let's whip your website into the salesperson you need it to be!

Buy now β€” $297
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FAQs

Does this audit include design or implementation?

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This package does not include design.

Implementation is something IΒ would be happy to assist you with, and we can discuss options once the audit is completed.

I'm not in e-commerce, can you still audit my site?

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Of course! Checking Out Your Check Out may not be for you, but you can review my other audit packages below.

I have a particular concern about my website, can you help?

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You are more than welcome to provide more information on your concerns and additional context in the questionnaire before the audit commences, but note this package focuses solely on e-commerce. You can review my other audit packages below.

How long do audits usually take?

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Audits will typically be completed within 1-2 weeks after ordering.

What will I receive at the end of the audit?

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You’ll receive:

  • A recorded video with detailed specific feedback
  • Free to download and rewatch whenever you need
  • In depth onboarding questionnaire
  • Action based checklist to tackle those improvements

You can also upgrade your package to include a virtual consultation where I can review any changes you have made, answer any questions, or help you strategise a plan of action.

Can you audit what happens after a purchase is made?

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This package does not include looking at what occurs after a purchase has been made, abandoned cart nurturing, or other scenarios not listed.

If you would like other areas of your site reviewed I'd be happy to create a bespoke package for you.

What should I do after an audit?

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An audit from me will be chock full of suggestions to improve your home to purchase pipeline. The video along with the action checklist will give you specific advice on how to tackle things.

You are welcome to upgrade your package to include a consultation where I can review any changes, or create a strategy with you. Don't forget, that I'm always able to assist with implementation!

So, what are you waiting for?Β 

Let me help you make more sales, and tell you step-by-step how we will do it.

As for next steps...

After you have purchased the audit there will be a short questionnaire where you can tell me everything I need to know before commencing the audit. You will also have the opportunity to choose your star products!

Audits typically take up to two weeks. Once it is completed you will be sent the files to review and start actioning.

Sounds good, hey?

Looking for something more bespoke?

I'd be happy to discuss your unique needs more and put together a package specifically for you!